Greetings |
| Edible |
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| Specialty Cake Policies and Agreement In an effort to assure that there are no misunderstandings, we have outlined some points of potential confusion concerning our specialty cake policies. As these policies apply to all orders (including phone and online orders), we ask that you carefully read and understand, fully, our policies. Matching Designs Often we are asked to duplicate pictures (either ours or from outside sources). There are many factors which determine replication of a design. Among these factors are exclusively available supplies, local health department regulations, etc. We use our best effort to provide each and every client with as close of a duplication as can be attained. As with any handmade product, variations in each wedding cake are natural and desired. Every client wants their cake to be unique. However, we reserve the right to determine the level of replication and creative design. Matching Colors We make every possible effort to match your desired colors, however, to get as close as possible, you must provide us with a color swatch. When working with food grade dyes, perfect color matches are sometimes impossible. Colored icing may have a tendency to change with time, humidity, and heat. The darker colors may also stain teeth and will have some residual flavor. We use all our skill to duplicate your swatch: however, we do reserve the right to determine the quality of the color match. Services Edible Greetings agrees to perform the bakery/ cake design services described on our signed order form. The owner of Edible Greetings is an independent contractor and not the employee of the Client. The client understands our products are prepared in and around equipment and appliances that may contain nuts, wheat, dairy, eggs, soy and gluten. While Edible Greetings is agreeable to oblige your requests, at times, of substituting ingredients or eliminating one or any ingredient from your requested cake recipe or cake filling, icing, frosting or other desert, we do not guarantee that these products or recipes will not contain traces of the specified ingredient. Edible Greetings is not held responsible for labels containing warnings that may inform others of any non-edible decorative pieces or additives such as edible pearls, fresh or handmade flowers, handmade sugar or gumpaste props, toppers, ribbon, jewels, fabrics, dowels, wire, etc. Delivery Delivery charges are based on distance from the home bakery. If no one is at the site at the time of delivery or if we cannot gain entry into the building, then we will return the cake to the bakery. The responsibility for the delivery then becomes yours. Please take care to confirm the time of delivery with the reception or event site so that this does not happen. Edible Greetings does not assume responsibility for assemble and/or condition of the cake after delivery to the destination and after inspection. Extremely high temperature due weather conditions and lack of a cool environment at the appointed location may adversely affect the condition of the cake. Edible Greetings will take every step possible to ensure a quality product. Equipment Deposit An equipment deposit is required on rentals of cake stands and plateaus. This is a refundable deposit only if you return all the rented property, with all pieces included and cleaned with 24 hours of your event. Late, dirty, broken or lost items forfeit your deposit at our discretion which we then use to replace or repair our equipment or stands. Cake Order Deposits To fulfill our obligation to your order, Edible Greetings may decide to turn down another clients order requested on the same day and time as yours. For this reason and to secure a date for your cake, you must submit a 25% non refundable deposit . Without this deposit,, your requested cake and date may be forfeited and reserved for another client. This payment is non refundable. All deposits and paid amounts are non-refundable. Cancellation If services must be cancelled after order has been placed, deposits or any paid amounts remain nonrefundable. However, the client is not entitled to fulfill any additional payments of balances. Unless approved by the owner, refund requests are not honored. Paid balances on cancelled cake orders may be applied as a credit toward future specialty cakes by Edible Greetings. Final Changes and Payments Changes to an existing order - which include size, design, flavor, fillings, colors, etc. - will be accepted until two weeks prior to the event. After that lockout date we cannot accept any changes. All orders must be completely paid in full at least two weeks prior to the event. We will not prepare or deliver your cake until the balances have been paid in full. Balances are due two weeks prior to your expected date of delivery. Your electronic signature indicates that you have read and completely understand and accept to be bound by the terms of this agreement in regards to you |